Delete your UsGo! account
You can delete your account and its data at any time, from the app or by asking us.
In the app (immediate)
- Open UsGo! and sign in.
- Go to Profile › Settings › Delete my account (it's also at the end of Settings › Privacy).
- Type DELETE to confirm.
- Your account is deleted at once and you are signed out on every device.
Without the app
If you can't use the app, email enquiry@48labs.in, or use Settings › Help & feedback › Contact support in the app.
Write from the email address you sign in with (or tell us the phone number on your profile) and say you want your account deleted.
We confirm it's you, then delete it within 30 days, usually much sooner.
What is deleted
- Your name, date of birth, nationality, gender, profile photo, bio and preferences.
- Your sign-in methods (email, phone number, Google or Apple), sessions and notification tokens.
- Identity documents and selfies, your location and live-location shares, the people you muted, your notifications and your feedback.
- Trips, rides, shared rentals and stays you organize are cancelled; you leave any you joined.
What is kept, and why
- Messages you sent stay in their chats, shown as from "Deleted traveler", so the conversations still make sense for the others.
- Reports and their evidence, and records of the policies you accepted (without your IP address or device), are kept as long as safety and the law require.
- Reviews you left stay anonymous, as they always were.
Download your data first
Before deleting, you can download everything we hold about you from Settings › Privacy › Download my data.