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Safety & trust

Safety and privacy, by design.

Built in from the first screen. We'll never promise perfect safety, and no platform can. Here's how UsGo! is designed to help, and how to travel responsibly.

About this website. Profile verification is a manual review by UsGo! staff, and reports from signed-in members go to the UsGo! safety team, who can warn, suspend or ban accounts. Blocks and privacy settings are still saved only in your browser for now. If you're in danger, call 112 (India) or your local emergency number.
Safety tools

Designed to keep you in control

Profile verification

Before connecting with travellers, every member sends a photo of their ID and a selfie holding a one-time code, reviewed by the UsGo! team. Documents are deleted after review and never shown. See what a badge will mean in the Trust Centre.

Report & block

Report users, trips, listings or messages. Block anyone. Try it on any traveller profile or trip page.

Share my trip (planned)

Optionally share your plan with a trusted contact and set check-ins. Never forced.

Live location, your choice (planned)

Off by default. Share with chosen people for a set time and stop in one tap.

First-meet guide

Meet in public, tell someone your plan, keep control of your documents, money and transport.

Anti-scam awareness

Be wary of requests for advance money, pressure to move off-platform and suspicious links. Never pay someone you haven't met for a “booking”.

Privacy

Your information, your controls

Location is approximate

Profiles show your city, never your exact coordinates.

No contact details on profiles

Phone numbers and email addresses are never displayed. Talk in-app first.

Privacy controls

Choose whether you appear in discovery, whether your age shows and who can message you. Try them in Account Settings.

Download & delete

Download your data or reset it at any time from your dashboard or profile.

Responsible travel

Before you go with new people

A few habits that make shared travel safer and fairer for everyone.

  • Chat in-app and video-call before meeting. Meet first in a busy public place.
  • Agree on the plan, costs, deposits and cancellation in writing before anyone pays.
  • Pay providers directly. Don't send money to someone you haven't met.
  • Share your itinerary and companions' names with someone you trust.
  • Follow rental and property rules on drivers, pillions and guests per room.
  • Keep your ID, money and phone with you. Have your own way home.
  • Trust your instincts. You can leave or cancel at any time.
Report

Report a user, trip or listing

Signed-in members’ reports go privately to the UsGo! safety team, with optional evidence photos. You can also email enquiry@48labs.in.

In an emergency

UsGo! is not an emergency service. Contact local emergency services first: 112 in India (police, fire, ambulance). Then tell us at enquiry@48labs.in.

Contact us