Minimum data
Keep results and audit records, not copies of documents, wherever possible.
Trust Centre
What we check, and what we don't.
Plain language about verification, moderation and data, including the website's current limits.
Current status: Google sign-in is verified on UsGo!'s server. Profile verification is a manual review by UsGo! staff of an ID photo and a selfie you upload. They're stored encrypted, never shown publicly, and deleted once the review is decided. Reports go to the UsGo! safety team, who can warn, suspend or ban accounts. Every staff action is recorded in an audit log.
Planned for the app
What a badge will mean
| Status | What it means | What it does not mean |
|---|---|---|
| Phone confirmed | The person controlled that number when signing up. | Their identity is confirmed. |
| ID verified | A verification provider checked a government document (where supported). | Anything about their behaviour or intentions. |
| Face check passed | A live selfie matched the document photo (where supported). | Gender, nationality or trustworthiness. |
| Pending / manual review | A check is in progress or needs a human to look at it. | The person did anything wrong. |
Our commitments
How we approach trust
Appeals
If a check fails, you'll be able to retry or ask for a manual review.
Honest limits
Verification reduces risk. It can't eliminate it, and we won't claim 100% safety.
Reporting
Reports will be reviewed with proportionate outcomes and an appeal path. For now, reports stay in your browser.
What the website stores
Your profile copy, bookings, notifications and settings, in your browser's LocalStorage. Your UsGo! account (Google name, email, picture), your trips, join requests and messages, and any reports or support requests you send are stored on UsGo!'s server; a secure sign-in cookie keeps you signed in. Google tokens are never stored.
Privacy detailsWhat the website can't do yet
Take payments, confirm reservations, or check that a trip or host is what they claim. Identity review confirms who someone is, not that a trip is safe, so agree plans and costs carefully.